Vimeo assistance produces quickly, genial allow via our very own contact form around the clock, tuesday day through tuesday nights (Eastern moments). Premiums and venture customers do have the means to access stay chat assistance. For Business customers and higher, we all have also minimal service during vacations and family vacations (determine more information below).

??Note: our very own contact form will first of all try finding a solution for your problem within our allow focus. In the event the secondly number proposed feedback don’t help you to, scroll for the foot associated with box and click call service , next send a ticket to contact our own team.

Please note that Vimeo does not supply mobile service for superior minimizing design at this moment. We’ve planned all of our marketing and sales communications that way so that you can successfully handle multi-step technological trouble shooting so to establish cellphone owner privacy.

With that being said, you do generate contact support accessible for our personal business members with custom made account. Assuming you have an Enterprise contract with us, you will have gotten your telephone PIN and manual for calling business help throughout onboarding procedure via email. If you cannot place your very own cellphone PIN, get hold of your profile administrator to have it taken to one.

Initial Feedback Moments

When you contact us, you can expect a first response within these timeframes, contingent their pub amount. All hours have U.S. east unless otherwise noted.

Business users

Pro members

• 24-hour service from mon until saturday at 5 p.m.
• 1st feedback in 120 minutes or little over these hours

Positive members

• Support during U.S. Business hours (9 a.m. to 5 p.m. Eastern)
• First reaction in 4 many hours or much less

Basic customers

• Usually within 3 working days

??Tip: You should let us know from current email address related to your very own compensated Vimeo fund to obtain priority help. Trying through all of our contact page while logged into the Vimeo levels means that we are going to react as quickly as senior gratis dating humanly achievable.

Follow-up impulse fee

Follow-up answers sometimes take longer. Instances from paying users constantly bring goal.

Specifically tricky issues might need to staying reassigned to a service consultant. The gurus will solve your own problems since quickly that you can, but which may start to a couple instances, especially if your own problems requires feedback from Vimeo manufacturers. You are invited to answer any available situation to request an update.

Breaks

We offer minimal assistance in the appropriate U.S. holiday seasons:

• New-year’s Time (January 1)
• Martin Luther King Jr. Time (One-third Mon in January)
• Presidents Week (Last Wednesday in January)
• Memorial Day (Final Monday in-may)
• Juneteenth (Summer 19)
• Independency week (over or around July 4)
• Work Day (Principal Monday of September)
• Columbus Morning (Secondly Monday of April)
• Christmas getaway (final Wednesday / monday / week in December)
• Christmas time day through new-year’s (December 24 through January 2)

Stay in touch

The ultimate way to continue to be current with ideas about Vimeo should see the writings. This is where most people update the community with media about Vimeo. Possible subscribe for every week revisions via mail of the blogs’s webpage.

Forward Responses

Whether you have a concern that has been not just responded to below, kindly deliver all of our welcoming customer care team a note via our very own Contact Form . Their responses allows us to keep working much better.